Privacy Policy

1. Overview

At Pansariya, we value your trust and are committed to protecting your personal privacy. This Privacy Policy outlines what information we collect when you visit or make a purchase through our website, how that data is used, and the steps we take to keep your personal details secure.

This policy applies solely to information collected through the Pansariya storefront and customer communications.

2. Information We Collect

To provide a smooth shopping experience, we may collect the following information:

• Account & Profile Details: Your name, email address, and encrypted password credentials when you register an account.
• Order & Delivery Data: Recipient name, street address, city, state, 6-digit postal pin code, and contact phone number needed to deliver your parcel.
• Transaction Records: Items purchased, order identifiers, invoice amounts, payment method chosen (e.g. Card, UPI, or Cash on Delivery).
• Customer Inquiries: Messages, feedback, or support tickets submitted through our contact form or sent via email.
• Newsletter Subscription: Email address provided with your explicit consent to receive occasional updates.

3. How We Use Your Information

Your information is used strictly for legitimate commercial and customer care purposes:

• Processing, packing, and dispatching your orders.
• Sending transactional notifications including order confirmations and courier tracking links.
• Managing returns, refunds, and customer support inquiries.
• Preventing fraudulent orders and maintaining platform security.

4. Payment Processing & Security

All online payments (Credit Cards, Debit Cards, Net Banking, and UPI) are processed securely through authorized payment gateways (such as Razorpay) compliant with Reserve Bank of India (RBI) regulations and PCI-DSS standards.

Pansariya does not store, collect, or have access to your credit/debit card numbers, CVV codes, or net banking passwords. For Cash on Delivery orders, physical payment is settled directly with the courier executive upon parcel handover.

5. Cookies & Session Storage

We use essential cookies and local storage tokens to make the storefront function properly. This includes keeping items in your shopping cart between page visits, maintaining secure customer logins, and saving your preferences.

6. Sharing With Trusted Service Partners

We do not sell, rent, or trade your personal information. We only share required data with trusted service partners necessary to complete your order:

• Logistics & Courier Partners: Name, address, and contact number to deliver physical packages to your doorstep.
• Payment Gateways: Order amounts and identifiers to process payments.
• Email Delivery Providers: To send transactional emails (order confirmations, tracking details, and password resets).

7. Data Security

We implement industry-standard administrative and technical safeguards—including HTTPS encryption and secure database protocols—to protect your personal information against unauthorized access, disclosure, or misuse.

8. Your Rights

You have the right to access and update your personal information by logging into your Account Profile. If you wish to delete your account or have questions regarding your data, please contact us.