Returns & Refund Policy
Transparent guidelines on return eligibility, our 7-day request window, and refund timelines.
7-Day Return Window
You may request a return within 7 calendar days from the date your order is delivered.
Eligible Return Conditions
Because Ayurvedic products and herbal preparations are personal wellness items, returns are accepted under the following verified circumstances:
Transit Damage or Leaks
Item arrived broken, leaking, or damaged during transport.
Broken Safety Seal
Outer tamper-evident seal or inner container seal was compromised upon arrival.
Incorrect Item Received
The product or variant delivered did not match your order confirmation.
Defective Applicator / Pump
Bottle pump, dropper, or nozzle is mechanically defective upon unboxing.
Non-Returnable Situations
For health and safety standards, the following situations are non-returnable:
- Products returned after the 7-day delivery window has expired.
- Products that have been unsealed, partially consumed, or used.
- Items damaged due to improper storage, misuse, or mishandling after delivery.
- Items returned without original packaging or tags.
How to Submit a Return Request
- Online via Customer Account: Log in to your Pansariya Account and navigate to your order. If within the 7-day window, you can select "Request Return" and choose your reason.
- Via Email: Send an email to support@pansariya.com with your Order Number, item details, and clear photos of any damaged packaging or seals.
Refund Process & Timelines
Once your return request is approved and the returned item is received and inspected at our facility:
- Prepaid Orders (Cards, UPI, Net Banking): Refunds are initiated back to the original payment source within 5 to 7 business days, depending on your bank.
- Cash on Delivery (COD) Orders: Our customer support team will request your preferred bank account details (NEFT/UPI) to issue your refund directly.
Need Help With a Return?
Our support team is available Monday through Saturday to assist you.